Cape May County Herald, 12 May 1982 IIIF issue link — Page 5

First Call Made Over 10,000 Times I^ast Year

by Ed Harnett RIO GRANDE - Bom in 1979 out of need to provide people with problems easier access to social services which could help them. United Way’s Ffr«t Call For Help has in its 30-month existence become a prodigious performer. First Call’s report for 1961 shows it handled 10,129 call units — 41 percent higher than the proposed goal of 6,000 calls and 23 percent higher than 1960’s 7,774 calls. Part of the increased activity came in the wake of cutbacks in federal aid. The agency was thus able to service 10 percent of the county population of the calls, 2,494 were from clients new to the service, 755 calls were repeats, and 1,510 were repeat agency calls. AN AVERAGE DAY brings 50 information and referred calls. First Call, last February, started a system of compiling data in accordance with' AIRS (Alliance of Information and Referral Specialists) standards. Categories range from simply giving a caller a number to calling social agencies and scheduling appointments for the client, alerting agencies that the client will be calling, and negotiating on the client's behalf. On Jan. 1,1981, First Call began after-hours phone coverage via a Cape May County answering service, replacing such coverage by Contact Atlantic. A SERIES OF meeting

called with the help of other public and non-public agencies resulted in the setting up or revival of conveniently located emergency food closets for camied goods. Limited funds were received from C R O P. Walk for Hunger and two churches for emergency help to ^clients. October brought a record case load of 1,038 calls as cutbacks of Welfare Aid for Dependent Children benefits for working families took effect. First Call doubled emergency food and housing requests for the month. David G. FothergillQuinlan, First Call director, in presentations to various groups, has stressed its value as a research bank and clearinghouse for all information to all agenFIRST CALL FORgHELP 729-2255 cies and interested people in and out of the county. IT ALSO DOES updated screening for agencies and churches when clients are attempting to duplicate emergency need services from more than one agency. First Call also helped with publicity projects for agencies ranging from the Family Planning Unit of the County Health Dept, to the CARA Rape and Abuse Hotline. It acted as a base of operations for the 1982 United Way Campaign.

First Call is funded by United Way, the state Division of Youth and Family Services, and the Cape May County Board of Freeholders. The First Call for Help question and answer column appears in local newspapers. For most of 1981, First Call operated with a staff of four. There were several turnovers during the year, and it is now operating with three: the director! Joyce Shapiro, information and referral specialist; and Kathleen Armand-Patrizi, secretary/phone worker. Bulk Trash Pickup Set SEA ISLE CITY -• Residents with large items of trash to dispose of should note that the period from May 17-May 28 has been set aside as Spring Clean-up Time, according to Commissioner Alan Gansert of the Department of Public Works. Large bulky items like old furniture, refrigerators and the like should be placed curb-side during weekdays May 17-May 28 for pickup by city crews. The next bulk pickup will not occur until October.

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