Cape May County Herald, 27 October 1982 IIIF issue link — Page 30

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WE HAVE ALL TYPES OF FENCIN&

WOOD & CHAIN LINK RESIDENTIAL AND COMMERCIAL PICNIC TABLES • LANDSCAPING TIES FANCY POST TOPS , DO-IT-YOURSELFERS WELCOME

^ A. Murphy & Sun Fence, Inc.^

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Feedback For Utilities

GOP CLUB officers William Schaffer and Mrs. Jean Christie present a check to Lt. Glenn A. Townley for Stone llarhor Volunteer Fire Co. September Traffic Up

CAPE MAY - During September, traffic on the C6pe May-Lewes Ferry increased by 3,443 vehicles and 11,834 passengers from

September, 1981, according to David S. Chapman, general manager of the Cape May-Lewes Ferry.

ATLANTIC CITY - When consumers talk, Atlantic Electric listens. And the listening has been going on for Almost five years at consumer roundtable meetings, first held by company president John P'eehan in DecembeV. 1977. Since 1980, the program has been expanded to include senior vicepresidents of the company, who, along with Feehan, meet regularly with volunteer panel members selected from a crosssection of the company's one million customers.! HOMEOWNERS, senior citizens, minority representatives, consumer activists', community leaders, educators, students, and customers representing a variety of other groups and organizations are typical par-

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ticipants in the roundtable

s&sions.

"We make a concerted effort to include customers who have been critical of the company in each meeting," Feehan said. "We are constantly looking for outspoken critics of

invite."

Roundtable! meetings are held 'every four to six weeks in each of the complete counties serviced by the utility, giving customers a chance to examine the policies of the company, talk with senior officials, ask questions, and offer useful

suggestions.

Recent meeting topics hav^ included electric rates, fuel costs, nuclear power, conservation, senior citizen programs, and environmental issues. IN ADDITION to listening, company officials also provide panel members with news of company activities, new policies, or specificf problems that have occured since the previous meeting. At many meetings special fronf different departments in the company have been invited to present topics of interest to the customers, such as acid rain, nuclear waste, and the latest rate case. CUSTOMER SUGGESTIONS are noted by the senior officers, and often acted upon by the company. Topics for informational bill stuffers sent to* customers each month are often the result of customer suggestions, as are features on the monthly bills that make them easier

to understand.

The company also increased its lobbying efforts to expand and extend eligibility and benefits for several social service programs, and has held seminars with social service agencies in response to customer concerns expressed at the roundtables. "It is our goal to show our customers that we are a caring company that listens to its customers, and tries to share with them the choices and challenges that confront us ^j^-we attempt to provide quality electric service at reasdnable rates," ndted Michael Jarrett, senior vice president and host for Cape May and Ocean Coun-

ty roundtables.

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